Closure patterns, mature seven-day cohorts, and the latest observed open work.
Eligible requests in the selected range, grouped by Monday week start; edge weeks may be partial
Choose an earlier date range with fully observed creation weeks.
Selected cohort only · latest ingested status
A historical backlog series requires saved daily status snapshots; current status is not projected backward.
Valid closed requests only · hours shown as days where helpful
| Problem | Closed sample | Median | 75th percentile | 90th percentile | Still open |
|---|---|---|---|---|---|
| HEAT/HOT WATER | 62 | 1.9 d | 2.4 d | 2.5 d | 7 |
Closure is a recorded administrative state, not proof that a resident’s underlying issue was resolved. CityOps does not assert an official seven-day service target.