Closure patterns, mature seven-day cohorts, and the latest observed open work.
Eligible requests in the selected range, grouped by Monday week start; edge weeks may be partial
Choose an earlier date range with fully observed creation weeks.
Selected cohort only · latest ingested status
A historical backlog series requires saved daily status snapshots; current status is not projected backward.
Valid closed requests only · hours shown as days where helpful
| Problem | Closed sample | Median | 75th percentile | 90th percentile | Still open |
|---|---|---|---|---|---|
| HEAT/HOT WATER | 40 | 1.9 d | 2.2 d | 2.5 d | 5 |
| Illegal Parking | 17 | 10.7 h | 12.0 h | 13.4 h | 2 |
| Noise - Residential | 17 | 5.7 h | 6.3 h | 6.5 h | 1 |
Closure is a recorded administrative state, not proof that a resident’s underlying issue was resolved. CityOps does not assert an official seven-day service target.