RESOLUTION / CREATION COHORTS
How long do requests take to close?
Closure patterns, mature seven-day cohorts, and the latest observed open work.
SEVEN-DAY OUTCOME
Closure by creation week
Eligible requests in the selected range, grouped by Monday week start; edge weeks may be partial
∅
No mature weekly cohorts
Choose an earlier date range with fully observed creation weeks.
OPEN AT LAST REFRESH
Age of open requests
Selected cohort only · latest ingested status
A historical backlog series requires saved daily status snapshots; current status is not projected backward.
CLOSE DURATION
Distribution by problem
Valid closed requests only · hours shown as days where helpful
| Problem | Closed sample | Median | 75th percentile | 90th percentile | Still open |
|---|---|---|---|---|---|
| HEAT/HOT WATER | 17 | 1.5 d | 2.2 d | 2.4 d | 0 |
| Illegal Parking | 16 | 11.3 h | 12.3 h | 12.7 h | 1 |
| Noise - Residential | 9 | 5.3 h | 5.9 h | 6.3 h | 1 |
Closure is a recorded administrative state, not proof that a resident’s underlying issue was resolved. CityOps does not assert an official seven-day service target.