RESOLUTION / CREATION COHORTS
How long do requests take to close?
Closure patterns, mature seven-day cohorts, and the latest observed open work.
SEVEN-DAY OUTCOME
Closure by creation week
Eligible requests in the selected range, grouped by Monday week start; edge weeks may be partial
Week ofEligibleClosed within 7 daysNot closed within 7 days
2025-01-1311795.7% (112)5
OPEN AT LAST REFRESH
Age of open requests
Selected cohort only · latest ingested status
A historical backlog series requires saved daily status snapshots; current status is not projected backward.
CLOSE DURATION
Distribution by problem
Valid closed requests only · hours shown as days where helpful
| Problem | Closed sample | Median | 75th percentile | 90th percentile | Still open |
|---|---|---|---|---|---|
| HEAT/HOT WATER | 348 | 1.9 d | 2.3 d | 2.6 d | 27 |
| Illegal Parking | 246 | 10.5 h | 12.5 h | 13.6 h | 16 |
| Noise - Residential | 132 | 4.9 h | 6.0 h | 6.4 h | 9 |
Closure is a recorded administrative state, not proof that a resident’s underlying issue was resolved. CityOps does not assert an official seven-day service target.